Customer Complaints

Customer Complaints

MBGB IS THE MEMBER OF BCSBI

 

Redressal Of Complaints

Dear Customer,

We, at Madhya Bihar Gramin Bank , we are committed to serve you to your satisfaction and make your experience of patronizing MBGB an enjoyable one. However, should you feel that our services are not up to the mark and wish to lodge your complaint, we welcome your valuable suggestions and feedback. Our endeavor shall be to convert your complaint into a compliment.

The matter may be brought to the notice of the concerned Branch Manager for its immediate redressal. Kindly obtain the complaint book from the branch and submit it against acknowledgement.


PLEASE CONTACT BRANCH MANAGER WHO IS THE FIRST POINT FOR IMMEDIATE REDRESSAL OF GRIEVANCE. 


GRIEVANCE REDRESSAL MECHANISM

CUSTOMERS are requested to approach the BRANCH MANAGER in case of any grievances. If not satisfied, they may escalate the issue to:

Level - I(Regional Manager)

Leval-II (General Manager)

Leval - III(Chairman)

 

Banking Ombudsman : If a customer is not satisfied with resolution of his grievances or he does not receive final reply within a month of his complaint, he can approach to the Banking Ombudsman. For address and area of operation of Banking Ombudsman, please click